![]() Particularly, patient- and family-centered communication contributes to promoting patient safety and improving the quality of care. Nurses use curative communication skills to provide new information, encourage understanding of patient’s responses to health troubles, explore choices for care, help in decision making, and facilitate patient wellbeing. Therefore, communication experiences need investigation since effective communication is an essential for critical care nurses. Effective communication based on empathy not only contributes greatly to the patient's recovery, but also has a positive effect of improving job satisfaction by nursing with confidence In contrast, inefficient communication leads to complaints and anxiety in patients and can also lead to other negative outcomes, such as extended hospital stays, increased mortality, burnout, job stress, and turnover. To convey empathy towards a patient, one must accurately perceive the patient’s situation, communicate that perception to the patient, and act on the perception to help the patient. Empathy is the ability to understand and share another person’s emotions. In building an effective therapeutic relationship, a focus on the patient and a genuine display of empathy is required. ![]() Therapeutic communication, a fundamental component of nursing, involves the use of specific strategies to encourage patients to express feelings and ideas and to convey acceptance and respect. The objective of nurses’ communication is to optimize the care provided to patients. In such settings, nurses must make timely judgments based on their expertise, and this requires a high level of communication competency to comprehensively evaluate the needs of patients and their families. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.ĭata Availability: All relevant data are within the manuscript.įunding: This work was supported by the Dongguk University Nursing Academy-Industry Cooperation Research Fund of 2018.The funder had no role in study design, data collectionand analysis, decision to publish, or preparation of the manuscriptĬompeting interests: The authors have declared that no competing interests exist.Ĭritical care nurses working in intensive care units (ICUs) care for critically-ill patients, and their work scope can include communicating with patients’ loved ones and care givers. Received: JanuAccepted: JPublished: July 9, 2020Ĭopyright: © 2020 Yoo et al. PLoS ONE 15(7):Įditor: Liza Heslop, Victoria University, AUSTRALIA Citation: Yoo HJ, Lim OB, Shim JL (2020) Critical care nurses’ communication experiences with patients and families in an intensive care unit: A qualitative study.
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